Man with Van West Drayton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Drayton provides man and van, removals, transport and related services within the United Kingdom. By making a booking, using our services or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van West Drayton, providing man and van and removal services.
1.2 "Customer" or "you" means the person, firm or organisation booking or using the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, furniture moving, or related services supplied by the Company.
1.4 "Goods" means all items, belongings or property which are the subject of the Services.
1.5 "Service Area" means the areas in which the Company operates, primarily West Drayton and surrounding locations as well as regional and national destinations within the UK, as agreed at the time of booking.
1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 The Company provides man and van and removal services including domestic moves, small office moves, local collection and delivery, student moves and related transport within the UK.
2.2 The precise scope of the Services, including collection and delivery addresses, dates, times, number of operatives, size of vehicle, and any additional services such as packing, must be agreed at the time of booking.
2.3 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, likely to cause damage, or are otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings must be made in advance and are subject to availability of vehicles and drivers for the requested date and time.
3.2 When you make an enquiry, the Company may provide an estimate based on the information supplied by you, including property size, list of items, access details and distance between addresses.
3.3 A booking is only confirmed when the Company has accepted your request for Services and you have accepted the quoted price. The Company may require a deposit or pre-payment to secure the booking. Any such requirement will be communicated to you before confirmation.
3.4 It is your responsibility to ensure that all information provided at the time of booking is accurate and complete. This includes, but is not limited to, the full addresses, parking and access restrictions, number of floors, presence of lifts, size and quantity of items, and any special handling requirements.
3.5 The Company reserves the right to amend the quoted price or apply additional charges if the information provided is inaccurate or incomplete, or if the circumstances on the day differ significantly from those described during booking.
4. Quotes and Pricing
4.1 Quotes may be provided as fixed prices or as hourly rates, depending on the nature of the job and as agreed at the time of booking.
4.2 Unless otherwise stated, quotes are exclusive of congestion charges, tolls, parking fees or fines, ferry charges and similar costs, all of which may be added to the final invoice where applicable.
4.3 Quotes are generally based on the assumption of reasonable access at both collection and delivery addresses, including suitable parking, no excessive walking distances, and normal stair or lift access. Difficult or restricted access may incur additional charges.
4.4 Any waiting time caused by issues outside the Company’s control, such as delays in obtaining keys, incomplete packing, or restricted access, may be charged at the applicable hourly rate.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.
5.2 Unless otherwise agreed in writing, payment is due on the day of the move, prior to or immediately upon completion of unloading at the final destination.
5.3 The Company accepts such payment methods as it notifies to customers from time to time. It is your responsibility to ensure that you are able to pay using an accepted method on the day of the move.
5.4 Where payment is not made when due, the Company reserves the right to:
a) Suspend or cease work until payment is received; and
b) Charge interest on overdue amounts at the statutory rate permitted under UK law until payment is made in full.
5.5 Any additional charges incurred during the provision of the Services, including parking fees, tolls or extended hours, will be payable by you and added to the final invoice.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify the Company as soon as possible.
6.2 The Company may apply cancellation charges depending on the notice you provide before the scheduled start time:
a) More than 7 days’ notice: no cancellation charge, and any deposit paid may be refunded or held against a rebooking, at the Company’s discretion.
b) Between 7 days and 48 hours’ notice: the Company may retain part or all of any deposit to cover administration and lost booking opportunity.
c) Less than 48 hours’ notice or failure to be available on the day: the Company may charge up to 100 percent of the quoted price.
6.3 If you wish to change the date, time, addresses, or scope of the Services, this will be subject to availability and may require a revised quote. The Company is under no obligation to accommodate changes but will act reasonably where possible.
6.4 The Company reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, strikes or other force majeure events. In such cases, the Company will endeavour to reschedule the Services or provide a refund of any pre-payment received, but will not be liable for any indirect or consequential losses.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a) All Goods are properly packed and prepared for transport, unless packing services have been expressly agreed.
b) All fragile, delicate, or high-value items are adequately protected and clearly identified to the Company’s operatives.
c) All Goods to be moved are ready for collection at the agreed time, and that you or an authorised representative is present throughout the loading and unloading process.
d) Adequate access, parking and any necessary permits for the vehicle are arranged at both collection and delivery addresses, unless otherwise agreed in advance.
7.2 You must not ask the Company’s operatives to carry out any work that is unsafe, illegal or outside the agreed scope of Services.
7.3 You are responsible for checking that nothing has been left behind at the collection address and that all Goods have been unloaded at the destination. The Company will not be liable for items left in the property after departure or for items claimed to be missing after the team has left.
8. Goods Not Accepted for Transport
8.1 Unless expressly agreed in writing, the Company will not carry:
a) Explosive, flammable, hazardous or illegal items.
b) Live animals or plants.
c) Perishable goods requiring special storage conditions.
d) Cash, jewellery, watches, precious metals, securities, important documents, or items of extraordinary value.
8.2 If such items are presented for transport without the Company’s knowledge, the Company shall have no liability for any loss or damage to them, and you shall indemnify the Company against any resulting claims, damages or expenses.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not a licensed waste carrier unless expressly stated and cannot remove, transport or dispose of waste in breach of these regulations.
9.2 The Company may, at its discretion, agree to remove certain unwanted items for lawful disposal or recycling. Any such service must be agreed in advance and may be subject to additional charges.
9.3 The Company will not transport general household rubbish, builder’s waste, hazardous waste, chemicals, or other controlled waste unless it is legally permitted to do so and this has been agreed beforehand.
9.4 You are responsible for ensuring that any items presented for removal as part of a disposal service are lawful to dispose of and are not subject to restrictions, including electrical or electronic equipment that must be handled under specific regulations.
9.5 The Company will not be liable for any penalties, fines or legal consequences arising from your request to dispose of items in a way that breaches waste regulations where you have failed to make the Company aware of any restrictions.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services and handling your Goods.
10.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum, taking into account the nature, condition and value of the Goods and the price paid for the Services. Any specific limits may be communicated to you at the time of booking.
10.3 The Company shall not be liable for:
a) Loss or damage arising from your failure to pack Goods properly.
b) Loss or damage to items packed by you in containers that were not opened or inspected by the Company prior to transport.
c) Damage to furniture or items that required dismantling or could not reasonably be moved intact and were not disassembled by you or by agreement with the Company.
d) Normal wear and tear, minor scratches, or cosmetic damage that may result from normal handling.
e) Loss or damage to Goods not removed, dismantled or protected as advised by the Company.
f) Any indirect or consequential loss, including lost profits, loss of income, loss of enjoyment, or loss of opportunity.
10.4 The Company’s total liability in respect of any claim shall not exceed the amount paid or payable by you for the Services under the booking in connection with which the claim arises, unless otherwise required by law.
10.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
11. Claims and Complaints
11.1 Any apparent loss or damage to Goods must be reported to the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services.
11.2 You must allow the Company a reasonable opportunity to inspect any alleged damage before repairs or disposal, and to investigate the circumstances of the claim.
11.3 Complaints about the standard of the Services or conduct of staff should be raised promptly so that the Company can seek to resolve the issue.
12. Access, Property and Parking Damage
12.1 The Company will take reasonable care to avoid damage to property during the provision of the Services. However, the Company shall not be liable for damage to driveways, paths, lawns, or other access routes where the use of vehicles or equipment has been agreed or was reasonably necessary to carry out the work.
12.2 You are responsible for arranging any necessary parking permits or permissions. The Company will not be liable for parking fines arising from inadequate permissions, where you were responsible for arranging them.
13. Subcontracting
13.1 The Company reserves the right to subcontract part or all of the Services to carefully selected subcontractors. In such cases, the Company will remain responsible for the performance of the contract, subject to these Terms and Conditions.
14. Privacy and Data
14.1 The Company will collect and use personal information such as your name, address and contact details solely for the purposes of providing the Services, handling bookings, payments and any related administration.
14.2 The Company will take reasonable steps to protect your personal data and will not sell or share it with third parties except where necessary to carry out the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 Any failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The terms in force at the time of your booking will apply to that booking.
